Shipping Policy

Last updated: August 10, 2025

At Razapew, shipping is simple, clear, and reliable. Many items are handcrafted from solid wood, so every box is double-walled, padded with thick foam and corner guards, and handed to trusted furniture carriers. From checkout to delivery, you see an honest price, a realistic timeline, and careful handling.

Where we ship

We currently ship to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

We can’t ship to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories such as Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia. A street address (home or business) is required so solid-wood items can be handled properly. If your address is outside these areas or hard to reach, contact us before ordering so we can confirm options.

Carriers and service levels

Depending on destination, box size/weight, and current capacity, we use UPS, FedEx, USPS for select small U.S. parcels, and DHL Express for international routes. Large or heavy tables may travel by freight truck with a liftgate for curbside delivery (to your driveway/curb, not inside your home). High-value orders may require a signature; if so, this will appear in your tracking email.

Prices, timelines, and regions (USD)

Processing time is the period we spend on final checks and packing before the carrier picks up your parcel. Shipping time is the carrier’s transit time after pickup. International shipments may need extra time for customs. Severe weather or carrier backlogs can add 1–3 business days.

Solid-wood furniture is bulky and heavy, so carriers charge by dimensional weight (size plus weight), and larger tables often need freight service with liftgate and insurance. Multi-item orders may ship in more than one box to prevent damage; there is no extra charge for split shipments. Razapew subsidizes part of the actual carrier cost so you get dependable packing, careful handling, and clear totals at checkout.

Taxes and duties

What you see at checkout—your product total plus any flat shipping fee—is all you pay to Razapew. For international orders, Razapew covers import taxes, VAT, and customs processing, so the carrier should not collect money on delivery. If anyone asks you to pay at the door, do not pay—contact us and we will resolve it.

Processing and dispatch

Most orders enter final checks and packing within 1–2 business days (Monday–Friday, excluding U.S. public holidays). Orders placed before 2:00 PM PST usually start processing the same business day; later orders start the next business day. Pre-order or made-to-order items ship after they are finished; your confirmation email shows the estimated ship-by date.

Furniture shipping and assembly

To protect heavy pieces and make moving easier, many items ship partly disassembled. Every order includes a clear, picture-based guide, and most include a basic tool such as an Allen key. Typical setup time is 20–30 minutes. If you prefer help, we can recommend third-party assembly services in major cities across the U.S., Europe, Canada, and Australia (their fees are separate from standard shipping). If you need room-of-choice delivery or help with stairs, tell us before we ship so we can suggest options.

Tracking your order

When your order leaves our workshop and showroom at 2401 Curtis Ave, Redondo Beach, CA 90278, we email a shipping confirmation with your tracking number and a direct tracking link. Tracking may take 24–72 hours to show movement, especially on international routes while customs scans are pending. If there is no update after 72 hours, contact us and we will check with the carrier.

If something goes wrong

If damage occurs on arrival, contact Razapew within 72 hours of delivery with your order number and clear photos or a short video of the box and the affected areas. Keep all packaging until we confirm next steps. If your parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to us. If the package is confirmed lost, we will send a replacement at no extra cost or issue a full refund.

Order changes and cancellations

You may cancel an order that has not started processing or shipped; tell us as soon as possible, ideally within 24 hours of purchase. Once an order is processed and handed to the carrier, cancellation isn’t available. After delivery, you can use our Return & Refund Policy. For international orders, cancellation is not available once the shipment has cleared customs. If you need to change the address, contact us before shipping; after shipping, carriers may charge a re-route fee.

Questions or support

• Address: 2401 Curtis Ave, Redondo Beach, CA 90278
• Phone: +1 (310) 742-8967
• Email: [email protected]
• Support Time: Mon–Sun: 8:00 AM-5:00 PM PST